ACRE customer privacy notice
Registered name: Alliance for Cohesion and Racial Equality
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: info@acre-reading.org
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
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Names and contact details
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Addresses
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Date of birth
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Emergency contact details
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Photographs or video recordings
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Right to work information
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Dietary information (including allergies and health conditions)
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Records of meetings and decisions
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Payment details (including card or bank information for transfers and direct debits)
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Website user information (including user journeys and cookie tracking)
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Information relating to compliments or complaints
We collect or use the following information to receive donations or funding and organise fundraising activities:
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Names and contact details
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Payment or banking details
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Tax payer information (for Gift Aid purposes)
We collect or use the following personal information for service updates or marketing purposes:
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Names and contact details
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Marketing preferences
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Website and app user journey information
We collect or use the following personal information for research or archiving purposes:
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Names and contact details
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
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Health and safety information
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Safeguarding information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Audio recordings of private or staff only areas
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Information relating to health and safety (including incident investigation details and reports and accident book records)
We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
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Directly from you
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Regulatory authorities
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Family members or carers
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Social services
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Charities or voluntary sector organisations
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Schools, colleges, universities or other education organisations
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Councils and other public sector organisations
ACRE keep information for seven years.
Data processors
Payroll
This data processor does the following activities for us: Process PAYE information.
Others we share personal information with
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Other health providers (e.g GPs and consultants)
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Insurance companies, brokers and other intermediaries
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Charities and voluntary organisations
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Care providers
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Organisations we need to share information with for safeguarding reasons
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Emergency services
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Legal bodies or authorities
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Local authorities or councils
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Relevant regulatory authorities
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External auditors or inspectors
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Organisations we’re legally obliged to share personal information with
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Publicly on our website, social media or other marketing and information media
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Suppliers and service provider
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 28th January 2026
